15 Mar Client Survey Posted at 10:54h in by Birmingham.mu Team 0 Likes THANK YOU for participating in our Customer Satisfaction & Service Improvement survey. The survey should take less than 5 minutes to complete. At the end of the survey, click the SUBMIT button to send the form. Please answer each question/statement as honestly as possible. Your answers will help us better meet your needs. All answers are confidential. Please rate your satisfaction level with each of the following statements: Name Invoice Number How do you rate the response time of our Sales Team? Excellent Good Average Poor Very Poor How satisfied are you with the Product Knowledge of our Sales Team? Excellent Good Average Poor Very Poor Rate how our Sales Team provided clear, complete and accurate information and quotation? Excellent Good Average Poor Very Poor How would you rate the handling of your order after you confirmed your job? Excellent Good Average Poor Very Poor How would you rate our customer communications after you confirmed your job? Excellent Good Average Poor Very Poor How would you rate the Timeliness of Service/Information provided after you confirmed your job? Excellent Good Average Poor Very Poor How would you rate the presentation of our Technicians? Excellent Good Average Poor Very Poor How would you rate the courtesy and friendliness of our Technicians? Excellent Good Average Poor Very Poor How would you rate the quality of work of the Technicians? Excellent Good Average Poor Very Poor How would you rate the product you purchased? Excellent Good Average Poor Very Poor Rate your overall satisfaction with our Customer Service: Excellent Good Average Poor Very Poor Is this the first time you have used our service? Yes No Would you recommend us to a friend? Yes No Please tell us how we can improve: Any complaints/feedback? Time's up
